Monday, January 16, 2012
A bone to pick with Amazon alleged 2-day shipping
I ordered several of these books – all listed by Amazon as “in stock.” Ordinarily, I use the “free shipping if the order is $25 or more,” but this time I wanted the books ASAP.
So I decided to spring for 2-day shipping – which cost almost as much as the books. But my students have been totally frustrated trying to read age-appropriate materials published for native English speakers that just have too much new vocabulary. I wanted my students to have something good to read. After all, when you select shipping speed with Amazon, bold letters next to 2-day shipping tell you you'll get your items on a date that's 2 days after today; they give the actual date. (See example, right.)
But only one book out of 6 ordered came (in 3 days). Then a second came a day later. Then nothing. Eight days after the order, I received an email that the last 4 books just were shipped. With 2-day shipping charges.
According to Amazon’s friendly and courteous support email, 2-day shipping means it takes 2-days from when they actually ship to when it gets to you; Amazon has multiple fulfillment centers, and items aren’t all necessarily shipped right away. More than half the order, listed as "in stock," wasn't even shipped for more than a week.
Amazon's policy certainly doesn’t mean Amazon ships the day you order and you’ll get your order in two days . Even though that's what you see when you order.
Ironically, I ordered used leveled readers through Amazon and also from http://www.abebooks.com/ at the same time, and virtually all of those have already gotten here. The shipping for used books from Amazon cost me $3.99/book. The shipping from http://www.abebooks.com/ varied, but sometimes was as little as $1.00 per book.
Lesson learned. Don’t waste your money on Amazon’s 2-day shipping because you’re sure not going to get it in two days. Amazon did refund the extra shipping for the books that weren’t even shipped out a week after I made the order. But shouldn't they be more honest about what a customer gets for "2-day shipping?"